1 reviews | Active since Sept 2018
Verimark Irene Mall & The Genesis Hydrovac Compact
My Genesis Hydrovac Compact's motor seized after 3 months of use (smoke and an unhealthy sound came from the machine). I took it back to Verimark Irene Mall under warranty. It's been 3 weeks now and I haven't had any feedback. After 2 weeks I phoned, just to find out that it has not been touched by any technician. After 3 weeks of waiting, I've now sent an email requesting a full refund as I'm heavily dependant on it and need to replace it asap. Still no reply. Verimark, if there are difficulties, just communicate it with your client, so that I know the thing is not gathering dust somewhere in storage. In summary, don't buy from Verimark Irene Mall and don't buy this product. The quality is almost as bad as Verimark's post-purchase service. I am truly disappointed.
Thank you for informing us of your disappointing experience with the recent purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. Please provide the following details:
· What was the repair number
- Do you still have the proof of purchase
Thank you for informing us of your disappointing experience with the recent purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. Please provide the following details:
· What was the repair number
- Do you still have the proof of purchase
Thank you for the response.
The repair number is 75285.
The store kept the proof of purchase when I returned the item, but I do have a copy.
Thank you for the response.
The repair number is 75285.
The store kept the proof of purchase when I returned the item, but I do have a copy.