GS
Gina S
1 reviews | Active since Feb 2014
20 Apr 2021, 20:02
Verimark has the dumbest policies on returns!
I bought a garment steamer. I was not happy with the performance of the product. I tried to return it and they said I couldn't because there are no returns allowed after 2 weeks. I quickly browsed other reviews and I see Verimark replies with the same thing about it being their policy and it's in line with CPA and blah blah blah. It's just a ridiculous policy. What if I got something as a gift? And it was bought a month before I received it? What if I bought something and didn't test it out until 2 weeks later and decided I didn't like it? As another post said, Verimark is just interested in sales and would rather have you buy new products if you're not satisfied. What a dumb business model. Listen to your customers Verimark: 600+ reviews with a wonderful average of 1 star. Do you guys just not care about the consumer? As long as your policies conform to the CPA that's all that matters right? It's so disgusting. You guys need a culture shift.0
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Replies (2)
Verimark's replyOfficial
20 Apr 2021, 20:18Verimark's reply20 Apr 2021, 20:18
Official
Verimark's replyOfficial
23 Apr 2021, 15:36Dear Gina
Thank you for the below email We would like to be given the opportunity to technically assess the unit to determine what problems are with the unit , then will revert back once doneAlso when a customer purchase any product from of our Verimark direct store , on our till slip all the TC,s are listed at the bottom of the slip 15 Day money back guarantee
Thank you for the below email We would like to be given the opportunity to technically assess the unit to determine what problems are with the unit , then will revert back once doneAlso when a customer purchase any product from of our Verimark direct store , on our till slip all the TC,s are listed at the bottom of the slip 15 Day money back guarantee
- Proof of purchase required.
- This is a satisfactory guarantee we offer our customer.
- When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline was missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Verimark's reply23 Apr 2021, 15:36
Official
Dear Gina
Thank you for the below email We would like to be given the opportunity to technically assess the unit to determine what problems are with the unit , then will revert back once doneAlso when a customer purchase any product from of our Verimark direct store , on our till slip all the TC,s are listed at the bottom of the slip 15 Day money back guarantee
Thank you for the below email We would like to be given the opportunity to technically assess the unit to determine what problems are with the unit , then will revert back once doneAlso when a customer purchase any product from of our Verimark direct store , on our till slip all the TC,s are listed at the bottom of the slip 15 Day money back guarantee
- Proof of purchase required.
- This is a satisfactory guarantee we offer our customer.
- When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline was missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.