1 reviews | Active since Jul 2020
VERIMARK GUARANTEES
I bought a Genesis Hydrovac Extreme 2 on 14/04/2019, like any excited customer, I tried it immediately when I got home, only to find after about 20 minutes use it stopped spraying water. I took it back the very next day, and they exchanged it for me no questions asked.
I was very happy for a while until the machine did exactly the same. So the guide included in the box stated 3 YEAR GUARANTEE! All happy I returned the machine to Verimark on Monday 29/06/2020. According to the lady behind the counter, if the machine breaks within the first 3 months they exchange it, but because it's after 6 months, they have to send it to their repair centre and they only collect on Fridays. They would collect it that week Friday 03/07/2020, and it would be back by the following week Friday 10/07/2020.
I phoned the shop on Friday 10/07/2020, and the lady told me that the machine has not even left their premises yet! I was really angry and the lady told me that it would leave that day and that they had problems with their courier people. So I left it another week, and phoned them again on next Friday again 17/07/2020, with the same answer.... IT HAS NOT EVEN LEFT THE PREMISES YET!!!! I MEAN, COME ON PEOPLE, IS THAT CUSTOMER SERVICE??? Not even one phone call to update the customer what is happening and what is going on??? And what does a 3 year guarantee mean??? A guarantee tells me replacement or money back? A warranty tells me repair!
That is not the only problems I have with the machine...
The pipes does not clip in easy at all, I have to literally wiggle it in circle position until it eventually pops in. Same with the fittings, I have to pinch the pipe between my legs and wiggle it up and down until it pops in. The short pipe that pops into the water tank at the bottom and into the machine at the top, does not pop into either of the holes anymore.
So yes... I am not satisfied at all!!! NOT A HAPPY CUSTOMER! I will never buy any products from Verimark again.
Thank you for bringing this to our attention our sincere apologies for the inconvenience caused.
Please see below guidelines which fall within our policies and the CPA. 15 Day money back guarantee • Proof of purchase required.• This is a satisfactory guarantee we offer our customer. • When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. • We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. • In the event whereby the deadline was missed by a day or two, we will still assist. • Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs• Within 6 months from purchase dateo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer has the option of Repair, Exchange or Refund.o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.• Outside the first 6 months from purchase date but within the guarantee periodo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer only has the option of Repair.o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Kindly advise
Which store you hand your vacuum cleaner for repairs
What is the repair/reference number
Kindly provide us with the above in order for us to assist you accordingly
Kind regards
Verimark team
Best regards,
Thank you for bringing this to our attention our sincere apologies for the inconvenience caused.
Please see below guidelines which fall within our policies and the CPA. 15 Day money back guarantee • Proof of purchase required.• This is a satisfactory guarantee we offer our customer. • When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. • We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. • In the event whereby the deadline was missed by a day or two, we will still assist. • Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs• Within 6 months from purchase dateo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer has the option of Repair, Exchange or Refund.o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.• Outside the first 6 months from purchase date but within the guarantee periodo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer only has the option of Repair.o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Kindly advise
Which store you hand your vacuum cleaner for repairs
What is the repair/reference number
Kindly provide us with the above in order for us to assist you accordingly
Kind regards
Verimark team
Best regards,
Thank you for the response.
Please tell me, why does your sales people not explain your full terms and conditions of your guarantee when you purchase a product?
- I took my machine to Verimark Riversquare Three Rivers and also provided them with proof of purchase.
- Repair Reference Number: 76261
Regards,
Lisa-Marie Render
Thank you for the response.
Please tell me, why does your sales people not explain your full terms and conditions of your guarantee when you purchase a product?
- I took my machine to Verimark Riversquare Three Rivers and also provided them with proof of purchase.
- Repair Reference Number: 76261
Regards,
Lisa-Marie Render