Verimark Gorilla Horse Pipe unreliable and bad service and attitude by staff members

On the 20th February 2019 I took back the Gorilla Horse pipe at Verimark Mall of The North after it burst while I was watering my garden, please note that it was the second gorilla horse pipe-the first had the same problem unfortunately my wife lost the receipt-let alone that the adverts on TV shows a horse pipe that can stand any pressuer but my experience with the two horse pipes which I bought both last year leaves a lot to be desired. Last week on the 14th March 2019 I called Verimark Mall of The North and spoke to Auma who promised that she was going to call me back with the feedback before end of business but up to date that call never happened. I then called Verimark Mall of The North again the 19th March 2019 and spoke to a some guy who told me the same story meaning nothing was done from last week until todate hence they had nothing tangible to tell me. I then called the Head Office and spoke to Suzan who told me that the horse pipe is ready but she does not know when it will be sent through to Verimark Mall of The North and that to me is not helping because my garden is dieng and I spent a fortune to get it done. There is no garden/grass that can spend a month without water and survive during this heat. I then left a message for Patricia Verimark head office manager and also dropped her an email of which she has not responded nor called me back.