Verimark Genesis Steam mop is an absolute waste of money.

We purchased a Genesis Steam Mop on 12 July 2024. I used it once, the second time a week later it wouldn't work. I returned it to the Vincent Park Verimark branch where I had purchased it from. The salesperson there said that I must descale it after using it only once with filtered water. I refused and said that I want a new one. She finally agreed to replace it but they didn't have any stock so I had to wait a week for a replacement. I only use this steam mop once a week. On Thursday 24 October I wanted to use it, I filled up the water, put it on but unfortunately the steam only lasted for about 2 minutes. I switched it off and tried again, same thing happened. I returned it to the Vincent Park Verimark branch on Saturday 26 October. The same sales person assisted me and said that they will have to send it away to be repaired. I am not happy as I just want my money back seen as though this was my second attempt with this steamer. They can't tell me how long it is going to take, so what am I suppose to do in the mean time, I can't go with dirty floors. She said that she will get back to me on Monday once she has spoken to head office, haven't heard anything. There isn't anything fantastic with Verimark products and would never recommend buying from Verimark!!!!!!