Verimark genesis hydrovacuum cleaner

Hi Zanele
 Thank you for informing us of your disappointing experience with a recent purchase of one of our vacuum cleaners, Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. 

Please see below the guidelines which fall within our policies and the CPA. 

15 Day money back guarantee 

·        Proof of purchase is required. ·        This is a satisfaction guarantee we offer our customers.  ·        When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.  ·        We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.  ·        In the event whereby the deadline was missed by a day or two, we will still assist.  ·        Items over the value of R399.00 are required to be assessed prior to offering a refund.  (This may be done store) Repairs 

·        Within 6 months from the purchase date o   Receipt is required for proof of guarantee o   Technical assessment to be done. o   Customer has the option of Repair, Exchange, or Refund. o   In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o   If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o   In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. ·        Outside the first 6 months from the purchase date but within the guarantee period o   Receipt is required for proof of guarantee o   Technical assessment to be done. o   Customer only has the option of Repair. o   The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o   In the case where the must be repaired again with another three-month guarantee, also to run concurrently. 
 Should you require any further assistance please do not hesitate to contact us directly at ***and one of our friendly customer care consultants will assist you. 

 Kind regards 

Verimark team