TO
Thornton O
1 reviews | Active since Oct 2019
23 Jul 2024, 18:01
Verimark Genesis DuraVac
I bought the DuraVac from verimark. Guys this product is a definite do not buy. Krecher vacuums for same price is the way to go. On day one of use brand new out the box. I purchased the Genesis DuraVac, the worst purchase of my life. The quality is so shameful. Super cheap plastic. Cord is a joke and two point plug. After using it the dust in my house is everywhere. My throat and chest are actually sore. Guys do not purchase this product. You will regret buying it. Terrible machine and not the amazing power verimark likes to boast about. Terrible machine.
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Replies (3)
Verimark's replyOfficial
24 Jul 2024, 06:46Dear Thorton Oakes
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Garment Duravac, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment and ask them to book it back at our head office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark stohttps://www.verimark.co.za/contact-us/store-locator/ You can click on this link to go directly to our store locator. We appreciate the trouble you caused in bringing this matter to our attention. Through your feedback, we can identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information do not hesitate to contact us directly.
Regards
The Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Garment Duravac, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment and ask them to book it back at our head office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark stohttps://www.verimark.co.za/contact-us/store-locator/ You can click on this link to go directly to our store locator. We appreciate the trouble you caused in bringing this matter to our attention. Through your feedback, we can identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information do not hesitate to contact us directly.
Regards
The Verimark team
Verimark's reply24 Jul 2024, 06:46
Official
Dear Thorton Oakes
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Garment Duravac, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment and ask them to book it back at our head office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark stohttps://www.verimark.co.za/contact-us/store-locator/ You can click on this link to go directly to our store locator. We appreciate the trouble you caused in bringing this matter to our attention. Through your feedback, we can identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information do not hesitate to contact us directly.
Regards
The Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Garment Duravac, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment and ask them to book it back at our head office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark stohttps://www.verimark.co.za/contact-us/store-locator/ You can click on this link to go directly to our store locator. We appreciate the trouble you caused in bringing this matter to our attention. Through your feedback, we can identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information do not hesitate to contact us directly.
Regards
The Verimark team
TO
Thornton O's updateReviewer Update
24 Jul 2024, 08:04Hi, booking the machine in will not change the quality of the product. So will not be wasting time on that. I simply will never purchase another product from verimark again. Wanted to buy the hydrovac extreme, but think I will purchase the krecher machine instead that is the same price but exceptional quality.
TO
Thornton O's update24 Jul 2024, 08:04
Reviewer Update
Hi, booking the machine in will not change the quality of the product. So will not be wasting time on that. I simply will never purchase another product from verimark again. Wanted to buy the hydrovac extreme, but think I will purchase the krecher machine instead that is the same price but exceptional quality.
Verimark's replyOfficial
24 Jul 2024, 08:11Good day,
Please accept our sincere apologies for the inconvenience caused. We prioritize high quality and value, and we need to know when our products fall short of these standards.
We would like the opportunity to assess the unit to determine the problems technically and will revert once done.
Verimark strictly adheres to the regulations set out by the Consumer Protection Act (CPA) to ensure our customers are always protected. According to the CPA, a supplier must guarantee a product to be free from manufacturing or material defects for six months. If there is a defect within the first six months, the supplier must offer the customer a repair, refund, or exchange.
Please see below the guidelines that fall within our policies and the CPA:
15-Day Money Back Guarantee
Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer has the opportunity to inspect goods before finalizing the transaction, there is no automatic right or “cool off” period for a return or refund if the customer is not satisfied with the product or its performance.
We offer a 15-day money-back guarantee, which is not even prescribed in the CPA.
In the event the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed before offering a refund (this may be done in-store).
Repairs
Within 6 months from the purchase date:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer has the option of Repair, Exchange, or Refund.
In the event customer abuse is detected, no refund or exchange will be offered as this only applies to defects on the product.
If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
If the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
Outside the first 6 months from the purchase date but within the guarantee period:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer only has the option of Repair.
The repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
Regards,
The Verimark team
Please accept our sincere apologies for the inconvenience caused. We prioritize high quality and value, and we need to know when our products fall short of these standards.
We would like the opportunity to assess the unit to determine the problems technically and will revert once done.
Verimark strictly adheres to the regulations set out by the Consumer Protection Act (CPA) to ensure our customers are always protected. According to the CPA, a supplier must guarantee a product to be free from manufacturing or material defects for six months. If there is a defect within the first six months, the supplier must offer the customer a repair, refund, or exchange.
Please see below the guidelines that fall within our policies and the CPA:
15-Day Money Back Guarantee
Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer has the opportunity to inspect goods before finalizing the transaction, there is no automatic right or “cool off” period for a return or refund if the customer is not satisfied with the product or its performance.
We offer a 15-day money-back guarantee, which is not even prescribed in the CPA.
In the event the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed before offering a refund (this may be done in-store).
Repairs
Within 6 months from the purchase date:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer has the option of Repair, Exchange, or Refund.
In the event customer abuse is detected, no refund or exchange will be offered as this only applies to defects on the product.
If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
If the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
Outside the first 6 months from the purchase date but within the guarantee period:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer only has the option of Repair.
The repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
Regards,
The Verimark team
Verimark's reply24 Jul 2024, 08:11
Official
Good day,
Please accept our sincere apologies for the inconvenience caused. We prioritize high quality and value, and we need to know when our products fall short of these standards.
We would like the opportunity to assess the unit to determine the problems technically and will revert once done.
Verimark strictly adheres to the regulations set out by the Consumer Protection Act (CPA) to ensure our customers are always protected. According to the CPA, a supplier must guarantee a product to be free from manufacturing or material defects for six months. If there is a defect within the first six months, the supplier must offer the customer a repair, refund, or exchange.
Please see below the guidelines that fall within our policies and the CPA:
15-Day Money Back Guarantee
Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer has the opportunity to inspect goods before finalizing the transaction, there is no automatic right or “cool off” period for a return or refund if the customer is not satisfied with the product or its performance.
We offer a 15-day money-back guarantee, which is not even prescribed in the CPA.
In the event the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed before offering a refund (this may be done in-store).
Repairs
Within 6 months from the purchase date:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer has the option of Repair, Exchange, or Refund.
In the event customer abuse is detected, no refund or exchange will be offered as this only applies to defects on the product.
If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
If the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
Outside the first 6 months from the purchase date but within the guarantee period:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer only has the option of Repair.
The repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
Regards,
The Verimark team
Please accept our sincere apologies for the inconvenience caused. We prioritize high quality and value, and we need to know when our products fall short of these standards.
We would like the opportunity to assess the unit to determine the problems technically and will revert once done.
Verimark strictly adheres to the regulations set out by the Consumer Protection Act (CPA) to ensure our customers are always protected. According to the CPA, a supplier must guarantee a product to be free from manufacturing or material defects for six months. If there is a defect within the first six months, the supplier must offer the customer a repair, refund, or exchange.
Please see below the guidelines that fall within our policies and the CPA:
15-Day Money Back Guarantee
Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer has the opportunity to inspect goods before finalizing the transaction, there is no automatic right or “cool off” period for a return or refund if the customer is not satisfied with the product or its performance.
We offer a 15-day money-back guarantee, which is not even prescribed in the CPA.
In the event the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed before offering a refund (this may be done in-store).
Repairs
Within 6 months from the purchase date:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer has the option of Repair, Exchange, or Refund.
In the event customer abuse is detected, no refund or exchange will be offered as this only applies to defects on the product.
If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
If the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
Outside the first 6 months from the purchase date but within the guarantee period:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer only has the option of Repair.
The repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
Regards,
The Verimark team