FC
Francois C
1 reviews | Active since Sept 2019
14 Oct 2023, 09:56
Verimark Genesis cordless Turbovac.
Bought a Genesis 5 in 1 cordless turbovac from Makro Silver Lakes. The motor burnt within 6 months. Sent it in for repairs. Waited a month. Worked for about 5 minutes after the repair was done. Repair work also done like **** with wires pinched between the housings. Now for some reason Verimark's product falls under Makro's return policy, so they don't want to replace it. Now another waiting period begin where they TRY and repair it. Not impressed. Will definitely not be purchasing any Verimark products again.
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Replies (5)0
Replies (5)
Verimark's replyOfficial
16 Oct 2023, 07:32 Good day FranciosThank you for informing us of your disappointing experience with the recent purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
Please provide the following details:
Please provide the following details:
- What is the repair number?
- When did you hand in your Genesis Vacuum cleaner for repairs?
- What date did you purchase your unit?
- Do you still have the proof of purchase?
Verimark's reply16 Oct 2023, 07:32
Official
Good day FranciosThank you for informing us of your disappointing experience with the recent purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
Please provide the following details:
Please provide the following details:
- What is the repair number?
- When did you hand in your Genesis Vacuum cleaner for repairs?
- What date did you purchase your unit?
- Do you still have the proof of purchase?
Verimark's replyOfficial
16 Oct 2023, 09:02Dear FrancoisThank you for bringing this to our attention. We are currently investigating this as a matter of urgency We will revert back shortly
Thank you
Thank you
Verimark's reply16 Oct 2023, 09:02
Official
Dear FrancoisThank you for bringing this to our attention. We are currently investigating this as a matter of urgency We will revert back shortly
Thank you
Thank you
FC
Francois C's updateReviewer Update
26 Oct 2023, 11:48Good day
Is there any feedback regarding my device? It's been almost two full working weeks later and we are still investigating? Clearly this is not a matter of urgency as you make it out to be.
Is there any feedback regarding my device? It's been almost two full working weeks later and we are still investigating? Clearly this is not a matter of urgency as you make it out to be.
FC
Francois C's update26 Oct 2023, 11:48
Reviewer Update
Good day
Is there any feedback regarding my device? It's been almost two full working weeks later and we are still investigating? Clearly this is not a matter of urgency as you make it out to be.
Is there any feedback regarding my device? It's been almost two full working weeks later and we are still investigating? Clearly this is not a matter of urgency as you make it out to be.
Verimark's replyOfficial
27 Oct 2023, 13:54Good day Francois
Thank you for bringing this to our attention our sincere apologies for the inconvenience
Your unit is ready , it will be delivered back to Makro next week
Thank you
Thank you for bringing this to our attention our sincere apologies for the inconvenience
Your unit is ready , it will be delivered back to Makro next week
Thank you
Verimark's reply27 Oct 2023, 13:54
Official
Good day Francois
Thank you for bringing this to our attention our sincere apologies for the inconvenience
Your unit is ready , it will be delivered back to Makro next week
Thank you
Thank you for bringing this to our attention our sincere apologies for the inconvenience
Your unit is ready , it will be delivered back to Makro next week
Thank you
FC
Francois C's updateReviewer Update
18 Nov 2023, 15:52Good day.
Picked up my unit today 18/11/2023 from Makro Silver Lakes. Got home only to find that the charging port at the back is loose. The ***** that secures it is totally missing. I bet you take some serious pride in your work if you can't assemble your products correctly after it has been by you for repairs twice.
Picked up my unit today 18/11/2023 from Makro Silver Lakes. Got home only to find that the charging port at the back is loose. The ***** that secures it is totally missing. I bet you take some serious pride in your work if you can't assemble your products correctly after it has been by you for repairs twice.
FC
Francois C's update18 Nov 2023, 15:52
Reviewer Update
Good day.
Picked up my unit today 18/11/2023 from Makro Silver Lakes. Got home only to find that the charging port at the back is loose. The ***** that secures it is totally missing. I bet you take some serious pride in your work if you can't assemble your products correctly after it has been by you for repairs twice.
Picked up my unit today 18/11/2023 from Makro Silver Lakes. Got home only to find that the charging port at the back is loose. The ***** that secures it is totally missing. I bet you take some serious pride in your work if you can't assemble your products correctly after it has been by you for repairs twice.