IC
Imke C
1 reviews | Active since Jun 2012
18 Oct 2024, 11:03
Verimark Garment Steamer Pro
I bought a Genesis Garment Steamer at the Someset West branch in the Western Cape July 2024. Thr consultant informed me that the steamer is under a 2 year guarantee. The steamer worked fine in the beginning but now the water tank leaks. There is no physical damage to the steamer. I took it to the Tygervalley branch and the consultant informed me that the water tank is not under guarantee and that I should buy a new one. I dont even have the steamer for 6 months and the water tank is faulty. The customer complaints line is dead and no one replies to my response on their website. THIS IS UNACCEPTABLE!
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Replies (3)
Verimark's replyOfficial
18 Oct 2024, 11:21Dear Customer,Thank you for bringing this to our attention. We understand your frustration regarding the issue with your Genesis Garment Steamer. We apologize for the inconvenience caused.Please feel free to visit our Tygervally branch with your steamer and proof of purchase. Our team will assist you with a replacement for the faulty water tank. We are committed to resolving this issue as quickly as possible.Thank you for your understanding.Best regards,
VERIMARK TEAM
VERIMARK TEAM
Verimark's reply18 Oct 2024, 11:21
Official
Dear Customer,Thank you for bringing this to our attention. We understand your frustration regarding the issue with your Genesis Garment Steamer. We apologize for the inconvenience caused.Please feel free to visit our Tygervally branch with your steamer and proof of purchase. Our team will assist you with a replacement for the faulty water tank. We are committed to resolving this issue as quickly as possible.Thank you for your understanding.Best regards,
VERIMARK TEAM
VERIMARK TEAM
IC
Imke C's updateReviewer Update
18 Oct 2024, 11:32What does this mean? Must I pay for the replacement?
IC
Imke C's update18 Oct 2024, 11:32
Reviewer Update
What does this mean? Must I pay for the replacement?
Verimark's replyOfficial
18 Oct 2024, 12:49Dear clued customer
No, please take the complete unit to Tygervalley and they will assist you at no cost .
Regards
Verimark team
No, please take the complete unit to Tygervalley and they will assist you at no cost .
Regards
Verimark team
Verimark's reply18 Oct 2024, 12:49
Official
Dear clued customer
No, please take the complete unit to Tygervalley and they will assist you at no cost .
Regards
Verimark team
No, please take the complete unit to Tygervalley and they will assist you at no cost .
Regards
Verimark team