RP
Rebecca P
1 reviews | Active since Jan 2021
03 Nov 2021, 18:20
Verimark floorwiz handi broom sucks
I bought a verimark floorwiz handi broom about 3 months ago, it has an adjustable handle which is jammed from the 1st week I bought it, and this horrible broom gathers all the dirty inside of it, no one wants to keep pulling out dirty from a broom, the broom bristles already look like the broom is 40 years old, I have never bought such a horrible broom like this even the Chinese shop has better brooms, anyway I have a 1 year warrenty and I went to the store to ask if I can give my broom back and take a different broom and I would pay the difference, I was told that i can't do that but they will be able to give me a new floorwiz handi broom.... If the first one I bought doesn't work then why would I want the same one because I already know this broom is ****....
Helpful (0)
Replies (1)0
Replies (1)
Verimark's replyOfficial
04 Nov 2021, 08:03 Morning Rebbeca Thank you for informing us of your disappointing experience with the recent purchase with one of our products Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a prouct has fallen short of our customers’ expectations.
Please note that the store was following the company policies that are set as a guideline .
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee or Exchange Guarantee
We will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, retuned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
· Proof of purchase required. · This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.
Kind Regards
Verimark team
Please note that the store was following the company policies that are set as a guideline .
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee or Exchange Guarantee
We will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, retuned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
· Proof of purchase required. · This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.
Kind Regards
Verimark team
Verimark's reply04 Nov 2021, 08:03
Official
Morning Rebbeca Thank you for informing us of your disappointing experience with the recent purchase with one of our products Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a prouct has fallen short of our customers’ expectations.
Please note that the store was following the company policies that are set as a guideline .
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee or Exchange Guarantee
We will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, retuned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
· Proof of purchase required. · This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.
Kind Regards
Verimark team
Please note that the store was following the company policies that are set as a guideline .
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee or Exchange Guarantee
We will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, retuned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
· Proof of purchase required. · This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.
Kind Regards
Verimark team