EV
Erich V
1 reviews | Active since May 2010
11 Jan 2025, 15:13
Verimark Floorwiz Dual Clean Poor design.
Bought a Floorwiz Dual Clean Combo mop from Game and spare pad ( about R65 ea) at that time. The design is such that the mop pad can be dried via this tight slot in the specially designed bucket. The stitching on the pad is poor and cannot withstand the squeezing of the bucket so it fails quite quickly AND a new pad now suddenly costs R85! Best is to throw whole lot away!
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Verimark's replyOfficial
13 Jan 2025, 07:27Hi Erich,Thank you for sharing your feedback about the Floorwiz Dual Clean Combo mop. We're sorry to hear about the issues you experienced with the pad's durability and the price increase for replacements.We truly value your input and will pass it along to our marketing team to look into improving the design and quality of the pads. If you'd like, please reach out to our customer care team at ***, and we’ll be happy to assist you further.Your satisfaction is important to us, and we appreciate you taking the time to let us know.Kind regards,
The Verimark team
The Verimark team
Verimark's reply13 Jan 2025, 07:27
Official
Hi Erich,Thank you for sharing your feedback about the Floorwiz Dual Clean Combo mop. We're sorry to hear about the issues you experienced with the pad's durability and the price increase for replacements.We truly value your input and will pass it along to our marketing team to look into improving the design and quality of the pads. If you'd like, please reach out to our customer care team at ***, and we’ll be happy to assist you further.Your satisfaction is important to us, and we appreciate you taking the time to let us know.Kind regards,
The Verimark team
The Verimark team