MB
Melissa B
1 reviews | Active since Mar 2023
26 Jun 2024, 08:39
Verimark Floorwiz Dual Clean Combo
If I could, no stars. I have purchased within a space of a year two of the Verimark Floorwize Dual Clean Combo mops. The first one, I had to replace the cloth attachment three times and where the mop swivles had broken and not being able to use as it does not clip back. The second one, I have replaced the cloth attachment twice now and the cloth does not even last a complete of three uses as the cloth tends to tear which causes you not to be able to put the mop in the bucket to wet and dry it. I had high hopes with the second purchase but unfortunately I was let down again.
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Verimark's replyOfficial
26 Jun 2024, 09:41Dear Melissa Bonthuys,
Thank you for letting us know about your recent purchase issue. We are sorry for any disappointment and inconvenience this has caused. We aim to provide good quality and value, so it's important for us to know when our products fall short.
Please take the product to Game Tzaneen with the proof of purchase for assessment. Ask them to send it to our Head Office for further inspection. Once we receive it, we will provide you with feedback. Please ask the store to send it to the repairs department.
Could you let us know when you plan to visit the store? This will help us keep track of your item.
Thank you for bringing this to our attention. Your feedback helps us improve.
If you need more information, feel free to contact us directly.
Best regards,
The Verimark team
Thank you for letting us know about your recent purchase issue. We are sorry for any disappointment and inconvenience this has caused. We aim to provide good quality and value, so it's important for us to know when our products fall short.
Please take the product to Game Tzaneen with the proof of purchase for assessment. Ask them to send it to our Head Office for further inspection. Once we receive it, we will provide you with feedback. Please ask the store to send it to the repairs department.
Could you let us know when you plan to visit the store? This will help us keep track of your item.
Thank you for bringing this to our attention. Your feedback helps us improve.
If you need more information, feel free to contact us directly.
Best regards,
The Verimark team
Verimark's reply26 Jun 2024, 09:41
Official
Dear Melissa Bonthuys,
Thank you for letting us know about your recent purchase issue. We are sorry for any disappointment and inconvenience this has caused. We aim to provide good quality and value, so it's important for us to know when our products fall short.
Please take the product to Game Tzaneen with the proof of purchase for assessment. Ask them to send it to our Head Office for further inspection. Once we receive it, we will provide you with feedback. Please ask the store to send it to the repairs department.
Could you let us know when you plan to visit the store? This will help us keep track of your item.
Thank you for bringing this to our attention. Your feedback helps us improve.
If you need more information, feel free to contact us directly.
Best regards,
The Verimark team
Thank you for letting us know about your recent purchase issue. We are sorry for any disappointment and inconvenience this has caused. We aim to provide good quality and value, so it's important for us to know when our products fall short.
Please take the product to Game Tzaneen with the proof of purchase for assessment. Ask them to send it to our Head Office for further inspection. Once we receive it, we will provide you with feedback. Please ask the store to send it to the repairs department.
Could you let us know when you plan to visit the store? This will help us keep track of your item.
Thank you for bringing this to our attention. Your feedback helps us improve.
If you need more information, feel free to contact us directly.
Best regards,
The Verimark team