Verimark - Extremely poor customer service experience
I have been back three times to the Verimark store in Randridge Mall to try and get a replacement floorwhiz pro bucket, and have been sent on a wild goose chase as they couldn't order the replacement in one go, as they ordered the wrong part or it was missing a component and as a result, we have wasted 3 weeks to get the replacement. Now when I ask for my money back they dont know how to do a refund?? What a waste of time and money???
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Verimark's replyOfficial
26 Aug 2026, 11:15Dear Dave,Thank you for bringing this matter to our attention.We sincerely apologize for the inconvenience and frustration caused by the delays in replacing your FloorWhiz Pro bucket. We understand that you have visited our Randridge Mall store several times and that the matter has still not been resolved.We are currently investigating the issue with the branch to determine what went wrong with the replacement orders and to assist with a suitable resolution; we will provide feedback as soon as possible.We appreciate your patience and apologize for the poor experience you have had.Kind regards,
The Verimark team
The Verimark team
Verimark's reply26 Aug 2026, 11:15
Official
Dear Dave,Thank you for bringing this matter to our attention.We sincerely apologize for the inconvenience and frustration caused by the delays in replacing your FloorWhiz Pro bucket. We understand that you have visited our Randridge Mall store several times and that the matter has still not been resolved.We are currently investigating the issue with the branch to determine what went wrong with the replacement orders and to assist with a suitable resolution; we will provide feedback as soon as possible.We appreciate your patience and apologize for the poor experience you have had.Kind regards,
The Verimark team
The Verimark team