1 reviews | Active since Jul 2013
Verimark doesnt honour guarantee
My Mother who is in her 60's purchased a Genesis HYDROVAC EXTREME from Verimark Bayside to clean carpets, the 2 prong plug was not ideal so we changed it to a 3 prong, the machine has worked beautifully for a year now however we started hearing a noise coming from the motor she then took it back to Bayside and Juanita informed my mother that the unit is no longer under guarantee as the plug has been changed. And we would now have to pay R 700 to have the motor repaired. I find it disgusting that you would not honor a guarantee on a product and especially considering that this is a pensioner that has spend over R 5000 in good faith that the machine was reliable.<br> <br> i look forward to your response
Thank you for raising your concern on Hellopeter
Please note that we have done an investigation regarding this particular unit which was booked in at one of our direct stores.
Me. CP Louwrens was quoted for motor (R450.00 inclusive) and labour (R250.00 inclusive) on the 14-04-2015. Quote was accepted on the 14-04-2015 to give our repair centre a go ahead to repair the unit. Unit has been repaired and it is now ready for collection at the store.
The reason why the unit was quoted for the repair was due to the plug being changed which is not in accordance with the original specifications. According to page one of the user guide (Safety and Usage instructions). \Under no circumstances are customers allowed to tamper with the product. Please see the following points below.\"
Best regards,
Thank you for raising your concern on Hellopeter
Please note that we have done an investigation regarding this particular unit which was booked in at one of our direct stores.
Me. CP Louwrens was quoted for motor (R450.00 inclusive) and labour (R250.00 inclusive) on the 14-04-2015. Quote was accepted on the 14-04-2015 to give our repair centre a go ahead to repair the unit. Unit has been repaired and it is now ready for collection at the store.
The reason why the unit was quoted for the repair was due to the plug being changed which is not in accordance with the original specifications. According to page one of the user guide (Safety and Usage instructions). \Under no circumstances are customers allowed to tamper with the product. Please see the following points below.\"
Best regards,