Verimark does not value their customers.

Customer service is something that doesnt exist for Verimark. I have taken a Hydrovac vacuum cleaner in for a quote on repair on 20 July 2020 in Secunda Mall. The 24 July i went to the store and they said they are still waiting for the quote from head office. After trying to call the store after that and not getting through to the number on google which i also found out later os not the correct number. i called the head office customer line. My vacuumcleaner has been there in the shop for nearly 3 weeks now. When i called the customer services they said it was a communication issue because the guy at the shop didnt tell me it take 6 to 7 weeks to get a quote. Are you serious how can it take 6/7 weeks only to get a quote? How long am i going to wait for the repair if a quote takes 7 weeks???? This is a vacuum cleaner...how must i clean my house in the meantime? Even though i have logged a complaint i still havent heard from anyone. ...ill never buy anything from verimark again.