Verimark does not respond

In February 2015 I purchased a Genesis Minimax. When i bought the vacuum, I was assured by the salesman that it was suitable for use in a 2 bedroom flat. In July, the machine died so I took it back to Makro for repairs. I waited 2 weeks then got the machine back. Last week it died again so I contacted Verimark yesterday. Ms van der Westhuzen contacted me to say that I should take the machine back to Makro for repairs. When I said that I wanted a different model as I did not think the Minimax was suitable for home use, she insisted they needed to assess the situation. When asked why they needed to assess when this should have been done during the first repair, and why I should carry the burden of taking the machine back as well as the cost of driving back and forth, Ms van der Westhuizen did not respond. I have bought Verimark products in the past - Never again! and I will sure none of my family support a company who clearly cares nothing about the consumer