SB
Stuart B
1 reviews | Active since Sept 2020
02 Sept 2020, 14:55
Verimark disgraceful service and inferior products
I wish to make everyone aware of the shocking and disgraceful service I have received from Verimark , regarding an Orbitrek Elite I purchased. This is now the 3rd time I am having to repair the pedal section on my Orbitrek. I know of 3 other people who have had exactly same issues with the pedal section failing just after a year as the warranty expires. Not one manager is ever available to speak to and when I went Fourways no one wanted to see me and when I insisted I finally saw a supervisor after waiting for over an hour, I was insulted by this individual. I ordered parts over 2 weeks ago still no joy as to when I will get it. I emailed the management Joshua and Patricia no response. My experience make me say to everyone out there don't buy anything from Verimark it is of inferior quality and service is non existent. You wasting your money. Needless to say I am Furious. Stuart
Helpful (0)
Replies (4)0
Replies (4)
Verimark's replyOfficial
02 Sept 2020, 15:36Dear Stuart
Thank you for informing us of your disappointing experience with a recent purchase of our Orbitrek Elite , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to our Verimark store in Fourways for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Verimark team
Verimark's reply02 Sept 2020, 15:36
Official
Dear Stuart
Thank you for informing us of your disappointing experience with a recent purchase of our Orbitrek Elite , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to our Verimark store in Fourways for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Verimark team
SB
Stuart B's updateReviewer Update
02 Sept 2020, 18:17Hi Verimark team,
Thank you for your response,
Team you indicated in your reply that I should take the unit to Fourways as far as I am aware that is the head office?
I can bring the unit there but who is going to pay for this assessment you refer to and my costs of having to drive to your offices a second time?
You indicate in your reply I should contact your company directly, which I have and left messages for someone in management to contact me. So please enlighten me as to who exactly am I suppose to communicate with if nobody will speak to me from management or answer my emails?
Again I point out that I have emailed your management Joshua and Patricia and your info address detailing my disgraceful experience and and my contact details. I still have still not received a response from them.
So until I get a response from your elusive management at your company, who seem to believe it is beneath them to communicate with a custom.I will deem your response on HelloPeter as nothing more than lip service.
We live in hope that maybe they actually care!
Disgruntled customer.
Stuart
Thank you for your response,
Team you indicated in your reply that I should take the unit to Fourways as far as I am aware that is the head office?
I can bring the unit there but who is going to pay for this assessment you refer to and my costs of having to drive to your offices a second time?
You indicate in your reply I should contact your company directly, which I have and left messages for someone in management to contact me. So please enlighten me as to who exactly am I suppose to communicate with if nobody will speak to me from management or answer my emails?
Again I point out that I have emailed your management Joshua and Patricia and your info address detailing my disgraceful experience and and my contact details. I still have still not received a response from them.
So until I get a response from your elusive management at your company, who seem to believe it is beneath them to communicate with a custom.I will deem your response on HelloPeter as nothing more than lip service.
We live in hope that maybe they actually care!
Disgruntled customer.
Stuart
SB
Stuart B's update02 Sept 2020, 18:17
Reviewer Update
Hi Verimark team,
Thank you for your response,
Team you indicated in your reply that I should take the unit to Fourways as far as I am aware that is the head office?
I can bring the unit there but who is going to pay for this assessment you refer to and my costs of having to drive to your offices a second time?
You indicate in your reply I should contact your company directly, which I have and left messages for someone in management to contact me. So please enlighten me as to who exactly am I suppose to communicate with if nobody will speak to me from management or answer my emails?
Again I point out that I have emailed your management Joshua and Patricia and your info address detailing my disgraceful experience and and my contact details. I still have still not received a response from them.
So until I get a response from your elusive management at your company, who seem to believe it is beneath them to communicate with a custom.I will deem your response on HelloPeter as nothing more than lip service.
We live in hope that maybe they actually care!
Disgruntled customer.
Stuart
Thank you for your response,
Team you indicated in your reply that I should take the unit to Fourways as far as I am aware that is the head office?
I can bring the unit there but who is going to pay for this assessment you refer to and my costs of having to drive to your offices a second time?
You indicate in your reply I should contact your company directly, which I have and left messages for someone in management to contact me. So please enlighten me as to who exactly am I suppose to communicate with if nobody will speak to me from management or answer my emails?
Again I point out that I have emailed your management Joshua and Patricia and your info address detailing my disgraceful experience and and my contact details. I still have still not received a response from them.
So until I get a response from your elusive management at your company, who seem to believe it is beneath them to communicate with a custom.I will deem your response on HelloPeter as nothing more than lip service.
We live in hope that maybe they actually care!
Disgruntled customer.
Stuart
Verimark's replyOfficial
03 Sept 2020, 10:20Good day Stuart
Thank you for your response
Can you kindly forward us the email that you sent to info as that was never escalated to Patricia nor Josua ,Kindly note that we never charge our customers to assess our units , we need unit to be onsight and technically assessed and assist you with your matter
Kind regards
Verimark team
Thank you for your response
Can you kindly forward us the email that you sent to info as that was never escalated to Patricia nor Josua ,Kindly note that we never charge our customers to assess our units , we need unit to be onsight and technically assessed and assist you with your matter
Kind regards
Verimark team
Verimark's reply03 Sept 2020, 10:20
Official
Good day Stuart
Thank you for your response
Can you kindly forward us the email that you sent to info as that was never escalated to Patricia nor Josua ,Kindly note that we never charge our customers to assess our units , we need unit to be onsight and technically assessed and assist you with your matter
Kind regards
Verimark team
Thank you for your response
Can you kindly forward us the email that you sent to info as that was never escalated to Patricia nor Josua ,Kindly note that we never charge our customers to assess our units , we need unit to be onsight and technically assessed and assist you with your matter
Kind regards
Verimark team
Verimark's replyOfficial
15 Sept 2020, 09:13Dear Stuart
Thank you for bringing your concern to our attention.
Please accept our sincerest apologies for the inconvenience caused.
We are happy that your matter has been resolved.
Please feel free to contact us directly should you require any further assistance.
Kind regards,
Verimark Team
Verimark's reply15 Sept 2020, 09:13
Official
Dear Stuart
Thank you for bringing your concern to our attention.
Please accept our sincerest apologies for the inconvenience caused.
We are happy that your matter has been resolved.
Please feel free to contact us directly should you require any further assistance.
Kind regards,
Verimark Team