RG
Rudene G

1 reviews | Active since Aug 2012

08 Dec 2022, 12:28

Verimark Cyclonax is *******!

I bought a cyclonic just over a year ago. The motor burnt out within 3 months. This was not as a result of over use as my apartment is quite small. I took it back and it took more than a month to be repaired. Now the pipe has cracked where the handle connects with the lower part of the vacuum. This is a terrible product and I advise anyone to not buy it.

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Replies (1)
Verimark
Verimark's reply08 Dec 2022, 13:03
Official
Dear Rudene

Thank you for informing us of your disappointing experience with a recent purchase of our products,   please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item.  It would be easier if you could book it at a Verimark store 

We appreciate the trouble you went to bring this matter to our attention.  Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.

If you require further information to hesitate to contact us directly.  

RegardsKind regards