Verimark Cornubia - worst customer service

I visited the Cornubia Verimark branch on 9 December 2018 together with proof of purchase of a Bauer frying pan which is supposedly still under guarantee. Since I have been buying this product for more than 2 decades I have never been subjected to the treatment I received this time round when trying to get a re-coated pan. I am fami**** with the cleaning procedure of this item, but to my surprise, I was already being told that Verimark accepts no responsibility as the manager had already decided that I had been using a scourer to wash this frying pan causing the damage to the coated surface. After I protested his decision, I was told that that frying pan would then need to be assessed, to which I willingly agreed. It would seem that due to the utter seriousness of the situation, 30 days was insufficient in which to carry out this assessment. After 55 days since I handed in this item there was still no reply. I did call the Cornubia branch but was informed that they were awaiting the results of the assessment which could be expected any day. I have since bought the Tefal frying pan at under R200 and was very impressed with it. I have since the informed all my friends and family not to buy this Verimark product, only to be informed that they too have had similar experiences with this product.

Just a warning to all would be shoppers, please avoid buying the Bauer product or visiting the Cornubia branch. You will be treated with utter disdain. Not what Verimark would want to promote, I would think.

On the 23 February 2019 (after 73 days), while shopping at La Lucia Mall I related my experience to Selvie (manageress) at the Verimark outlet there. She immediately made a call to her supervisor, called the Cornubia branch with the instructions from the supervisor. I was requested to immediately go to the Cornubia branch and collect a replacement Bauer pan. To my surprise, this time round the exchange was done. Thank you Selvie for your outstanding customer service. Something other managers need to emulate.