Verimark - broken product and dismissive customer service.

I bought an iron from the Verimark in Bedford Center. It leaked the first time I used it. When I returned to exchange it a couple of weeks later ****h April), I was told it could be repaired 'in a few days' but not replaced. Each time I called to find out when I could collect it, I was told by Desiree that I would be called back. She never called back. I eventually called Verimark Customer Service who investigated and told me the iron was ready for collection the following day. I went to collect it (17th May) but it wasn't there. I spent a long time in the Verimark shop, talking to customer service on the phone, while Desiree rummaged in the back of the store looking for the iron. Customer Service promised to call me back before close of business that day. They didn't call. Desiree promised to call Monday morning (20th May) to confirm collection - she didn't call. It's now 6 weeks since I took it in for repair. I believe that it is high time that Verimark just gave me a replacement iron! This is a shoddy product and they display a disgusting lack of customer care.