Verimark: Bad experiences with product and after sales service.

I obtained a Genesis Hausmaster Carpet washing machine from Verimark three years ago. It was used for approx. 20 hours for domestic cleaning. During Sept 2020 it developed a water leak. It was booked in at the local branch and sent to the Verimark workshop for repairs. I received a quote for components to be replaced which I disagreed with as well as with their diagnosis. The technicians insisted that their diagnosis was correct. After paying R1404,00 for the repairs I received it back after 10 weeks. With the first use of it the water leak again appeared and confirmed that their diagnosis was incorrect. It was taken back to Verimark. Due to this bad service I requested a loan machine to clear the mess the leaking machine caused. It was not available. I Then requested a voucher to rent a machine to clear the mess. This was declined even after talking to Verimark head office personnel. They were not interested to assisted even though the problem originated from bad service. One of the local sales personnel came to my rescue and provided me a loan machine on her own responsibility. The mess was then cleared and the machine returned. Verimark head office was requested to indicate when the machine will be returned and properly repaired. The ignored my request and did not communicate the matter at all. Referring to two bad experiences with Verimark and their product I strongly recommend that consumer rather consider other competitive suppliers due to my bad experiences with Verimark.