Verimark Appauling customer care and after sales service.

We have been buying Genesis irons for years. The last buy broke a few months within the warranty period. Verimark could not fix it over the time period after several attempts, we requested that it then be replaced. On the day the warranty expired without them having successfully repaired the iron - The same Verimark agent " Sorry sir your warranty has just expired". What a disgusting move. Customer care was virtually non-existent with us having to follow-up every time. Now we were given a demo iron we have not used as yet only to find out afterwards upon enquiry that it comes with no warranty . We also communicated twice now with the CEO via the website to discuss the possibility of a swap for a new iron and pay in the difference so that we may have a warranty as Verimark were incapable of repairing the iron within the warranty period. We have not received any feedback. This issue has been ongoing on for months and every time we have had to drive up and down between home and the store. It has also created great inconvenience and additional expense so that we could have our clothing ironed. We have also been sent pillar to post between the Centurion branch, customer care and head office.