Verimark - Appalling service!!!

We bought the so called 'glow tracks' as a Christmas gift for our son and the car wheels popped off within 2 days. Went to the table bay branch and spoke to the manager Nailah English who was extremely rude and notified us that there was a no refund policy on toys and then accused my son of playing with the toys negligently!!! Infuriated, we bought another car for our son and within days the same thing happened. Besides all this these 'glow tracks' DO NOT GLOW!... We found out after fact that they have a non refund policy on toys. Was this mentioned at the time of the sale. No! Is this policy on DISPLAY at the store. No!!! So how is the customer expected to know this?! Is this not misleading?? We escalated it to the Area manager Candice who had the nerve to say that she was informing us now about the policy and she can exchange it for another car. Really?! And then what? Sit with 3 broken cheap pieces of plastic?!?! I am now escalating it with Heinrich Lourens and the customer service department and I want a refund!!! If you have any intentions of good customer service, notify your customers about your policies BEFORE they waste their money AND... start complying with the consumer protection act!!! Never supporting them ever again. The store manager and the area manager of the table bay branch in Cape Town are rude and should not work in retail!