FW
Frank W
1 reviews | Active since Jun 2015
17 Mar 2021, 14:07
Verimark and Genesis=Junk
Genesis Duravac Junk. Verimark ignores the consumer act. Vacuum bought at Game broken in under six months. Now Verimark wants to first assess the vacuum?!!! R1300 rans worth of junk. DONT BY GENESIS OR VERIMARK PRODUCTS!!!
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Verimark's replyOfficial
24 Mar 2021, 12:51Good day Frank Thank you for informing us of your disappointing experience with the recent purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused.Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers Please provide the following details:
- What is the repair number
- When did you hand in your Genesis Duravac for repairs
- What date did you purchase your unit
- Do you still have the proof of purchase
Verimark's reply24 Mar 2021, 12:51
Official
Good day Frank Thank you for informing us of your disappointing experience with the recent purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused.Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers Please provide the following details:
- What is the repair number
- When did you hand in your Genesis Duravac for repairs
- What date did you purchase your unit
- Do you still have the proof of purchase