Verimark after sales poor service

I purchased an orbitrek 3 months ago, the foot mechanism fell off causing a near serious injury. Turns out the part is completely worn form 3 months use. Not only that, I am told to take an entire machine into a shopping mall into their stores to see "if" they will help. This machine was delivered in a truck and assembled. What on earth must I do to get it into a store for them to see it?This is unacceptable after sales service. When I asked to speak to a manager I was first told no and then had to demand it and am awaiting a call back. How can you not have someone able to come get it or alternatively replace the worn out part for me without me having to take this entire machine into a shopping mall store, with no means to get it there?