Verimark

I bought a Genisis commercial 30L vacuum machine from Verimark in Nov 2022. We have a house with only 3 carpets,my wife does the vacuum herself. After about 2 months the clip that keep the vacuum head in place broke and i took it back to Game store Lichtenburg to see if they can replace it.About 6 months after that the telescopic pipe would not lock in place anymore,we took it back to the store and they said they will report it.(the box says 2 year warranty on it.) We went back to ask why is it taking so long,they tolds us they are waiting for a response from Verimark. So after about 18 months i contacted Verimark head office myself,they were so glad so help me,only to invoice me for the pipe and vacuum head. I told them it is stil under waranty,the said the vacuum head and telescopic pipe is not part of the waranty,its normal wear and tear. So i asked them should i replace those parts every 2 to 6 months,because a dont see this as normal. No reply. I also asked them to put it in big letters on the box that pipes,vacuum heads and ext is not part of their waranty. This is my second machine i bought from verimark,the first one was the hydrovac extreme,that was also a problem with the pipe and the vacuum head. So please dont buy those machines Verimark has a poor service and the products they sell is no good. As always so many things is noy part of the warranty,what a sahme. If i ever see someone with a product of them,i will convince them to put it back. Thank you