VACUUM CLEANER NEW AND UNABLE TO BE REPLACED BUT REPAIRED

I am shocked with this company. In April 2024 I bought a Genesis Cyclovac and within 4 weeks it just stopped working. I could only return it later in May and it was sent to be checked at Head Office. Someone did phone and told the motor needs to be replaced. I was toldthis vacuum cleaner is also not suited for my residence either so I was told they would try get permission for me to buy a Wet and Dry Vacuum.

Well, yesterday 25th June I received a call from the branch to say my vc was back and I cannot exchange etc which I am shocked about so does that mean the motor will pack up on a monthly basis and need to be replaced. I was also demanded to fetch immediately which I am unable to do and will pay storage fees - shocking.

I think your staff should make sure customers are aware of the only 14 day exchange and that after this the product cannot be exchanged. Also staff should ask size of place they need to clean etc.

I thought Verimark was very good but not with this.

Thank you