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Aa-shieqah Davids
1 reviews | Active since Apr 2018
01 Nov 2024, 08:24
Vacuum Cleaner
I bought a mini max vacuum in December 2023. When purchasing I was told it will be replaced should anything go wrong but now that's it's not working its told that it can be replaced and service for an item that does not work I am supper ****ed
sales reps just make promises that you do not honor
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Replies (3)
Verimark's replyOfficial
01 Nov 2024, 08:35Dear Aa-shieqah Davids
Thank you for informing us of your disappointing experience with a recent purchase of one of our products. Please accept our sincere apologies for the disappointment and inconvenience. Good quality and best value are a high priority, and it is important to know when a purchase has fallen short of our high standards.
We follow the rules and regulations of the CPA below for your perusal.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer has the opportunity to inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it.
We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
If the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed before offering a refund. (This may be done in-store)
has the right to a Refund, Exchange, or Repair. Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o be Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. The customer only has the option of Repair. o The repair will be guaranteed for three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently. repair fails and the unit is returned within three months from original repair, the unit
Regards
The Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of one of our products. Please accept our sincere apologies for the disappointment and inconvenience. Good quality and best value are a high priority, and it is important to know when a purchase has fallen short of our high standards.
We follow the rules and regulations of the CPA below for your perusal.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer has the opportunity to inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it.
We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
If the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed before offering a refund. (This may be done in-store)
has the right to a Refund, Exchange, or Repair. Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o be Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. The customer only has the option of Repair. o The repair will be guaranteed for three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently. repair fails and the unit is returned within three months from original repair, the unit
Regards
The Verimark team
Verimark's reply01 Nov 2024, 08:35
Official
Dear Aa-shieqah Davids
Thank you for informing us of your disappointing experience with a recent purchase of one of our products. Please accept our sincere apologies for the disappointment and inconvenience. Good quality and best value are a high priority, and it is important to know when a purchase has fallen short of our high standards.
We follow the rules and regulations of the CPA below for your perusal.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer has the opportunity to inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it.
We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
If the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed before offering a refund. (This may be done in-store)
has the right to a Refund, Exchange, or Repair. Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o be Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. The customer only has the option of Repair. o The repair will be guaranteed for three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently. repair fails and the unit is returned within three months from original repair, the unit
Regards
The Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of one of our products. Please accept our sincere apologies for the disappointment and inconvenience. Good quality and best value are a high priority, and it is important to know when a purchase has fallen short of our high standards.
We follow the rules and regulations of the CPA below for your perusal.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer has the opportunity to inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it.
We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
If the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed before offering a refund. (This may be done in-store)
has the right to a Refund, Exchange, or Repair. Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o be Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. The customer only has the option of Repair. o The repair will be guaranteed for three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently. repair fails and the unit is returned within three months from original repair, the unit
Regards
The Verimark team
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Aa-shieqah Davids's updateReviewer Update
01 Nov 2024, 08:48That information is little to late as not was not presented at the time of purchase NON of it was told to be or presented in writing
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Aa-shieqah Davids's update01 Nov 2024, 08:48
Reviewer Update
That information is little to late as not was not presented at the time of purchase NON of it was told to be or presented in writing
Verimark's replyOfficial
01 Nov 2024, 08:54Dear Aa-shieqah Davids’s ,
We’re truly sorry to hear about the trouble you’ve encountered and for any inconvenience caused by these issues.To assist you further and investigate the matter promptly, could you kindly provide us with the following details?
The Verimark team
We’re truly sorry to hear about the trouble you’ve encountered and for any inconvenience caused by these issues.To assist you further and investigate the matter promptly, could you kindly provide us with the following details?
- The exact store location where the purchase and returns were handled.
- Name of the salesperson who assisted you during your visits.
- Repair reference number or any paperwork provided during your return visit.
The Verimark team
Verimark's reply01 Nov 2024, 08:54
Official
Dear Aa-shieqah Davids’s ,
We’re truly sorry to hear about the trouble you’ve encountered and for any inconvenience caused by these issues.To assist you further and investigate the matter promptly, could you kindly provide us with the following details?
The Verimark team
We’re truly sorry to hear about the trouble you’ve encountered and for any inconvenience caused by these issues.To assist you further and investigate the matter promptly, could you kindly provide us with the following details?
- The exact store location where the purchase and returns were handled.
- Name of the salesperson who assisted you during your visits.
- Repair reference number or any paperwork provided during your return visit.
The Verimark team