aB
anita B
1 reviews | Active since Mar 2024
07 Mar 2024, 15:21
V-ssage massager
I bought the V-ssage massager. I simply left the on button on. This is an expensive item. When I went to shop to buy a new battery or get the unit repaired, they informed me that the unit cannot be repaired nor are their spare batteries available. This is unacceptable. I have sent countless emails and have yet to receive any reaction from Verimark.
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Verimark's replyOfficial
07 Mar 2024, 15:45Dear Anita
Thank you for informing us of your disappointing experience with a recent purchase of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to our Somerset Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for repairs department
Kind regards
The Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to our Somerset Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for repairs department
Kind regards
The Verimark team
Verimark's reply07 Mar 2024, 15:45
Official
Dear Anita
Thank you for informing us of your disappointing experience with a recent purchase of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to our Somerset Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for repairs department
Kind regards
The Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to our Somerset Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for repairs department
Kind regards
The Verimark team