1 reviews | Active since Aug 2019
Useless
In January 2021 I purchased the Genesis 4in1 vacuum from Game Store in Cresta.
It was working fine until I picked up problems with it. I returned it to Game Cresta, however because of the 14 day return from purchase I couldn't get a refund, yet it was still in the warranty period.
Verimark then calls me to say the motor is fine but I'm going to need to pay to get the brush fixed. I fail to understand that I must pay to get the brush fixed when it is included in my warranty. I had this vaccum for six months and I quote "in case of manufacturering or material defect occurs within the warranty period, we will gladly repair the item FREE of charge".
I advised them not to fix the brush because I'm not paying for something that is part of the warranty, I paid a lot for this vacuum and I intend on getting a fixed one or refund for my money’s worth! In addition the extension pipe is very poor quality as it broke on both ends which isn't part of the warranty.
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis vacuum cleaner, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went through to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information to hesitate to contact us directly.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis vacuum cleaner, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went through to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information to hesitate to contact us directly.
Kind regards
Verimark team
We have received your vacuum cleaner, it will be repaired at no charge
The store will contact once it is ready for collection
Regards
Team Verimasrk
We have received your vacuum cleaner, it will be repaired at no charge
The store will contact once it is ready for collection
Regards
Team Verimasrk