NA
Narisha A
1 reviews | Active since Sept 2022
12 Oct 2024, 11:24
Used Unit Sold
I purchased the Genesis Steam Mop a few weeks back with my credit card. Today, 12 Oct 2024, I opened it, only to find that the Fourways mall branch sold me a used unit from another customer. Is this fair?
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Verimark's replyOfficial
14 Oct 2024, 08:38 Dear Narisha Allan,I hope this message finds you well. I am very sorry to hear about your experience with the Genesis Steam Mop. It is unacceptable that you received a used unit, and I understand how frustrating this must be for you.To resolve this issue, we would like to arrange for you to return the product and exchange it for a new unit. Please let us know a convenient time for you to come back to our Fourways Mall branch.Thank you for your understanding, and again, I apologize for the inconvenience this has caused. We appreciate your business and are committed to making this right.Best regards,
The Verimark team
The Verimark team
Best regards,
Verimark's reply14 Oct 2024, 08:38
Official
Dear Narisha Allan,I hope this message finds you well. I am very sorry to hear about your experience with the Genesis Steam Mop. It is unacceptable that you received a used unit, and I understand how frustrating this must be for you.To resolve this issue, we would like to arrange for you to return the product and exchange it for a new unit. Please let us know a convenient time for you to come back to our Fourways Mall branch.Thank you for your understanding, and again, I apologize for the inconvenience this has caused. We appreciate your business and are committed to making this right.Best regards,
The Verimark team
The Verimark team
Best regards,