Urgent: Delayed Repair of Genesis Mega Steam Iron

Item: Verimark
Rating: 1
Author: Dyanadree S

On February 8th, I returned my Genesis Mega Steam Iron to the Cresta Branch in Johannesburg for servicing. I was assured by both the salesperson and the service reception form that the repair would be completed within 21 days. However, this deadline has now passed.

When I contacted the Cresta Branch, I was told the iron would be ready for collection by March 8th. Yet, when I called today to confirm, I was suddenly informed that it would only be ready next week. This shifting timeline and lack of transparency are unacceptable. As a customer, I expect reliable service and clear communication.

Please provide an immediate resolution and confirm when I can collect my iron without further delays. I look forward to your prompt response. ⏳

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Replies (1)

Verimark's replyOfficial

07 Mar 2025, 12:22

Dear Dyanadree,

Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused. We understand your frustration and we are very sorry for the delay.

Our team is currently investigating the matter with the Cresta Branch to find out exactly what caused the delay and to speed up the repair process. We will contact you as soon as possible with an update and a confirmed collection date.

Once again, we apologise for the trouble caused, and we appreciate your patience.

Kind regards,
The Verimark Team

Verimark's reply07 Mar 2025, 12:22

Official

Dear Dyanadree,

Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused. We understand your frustration and we are very sorry for the delay.

Once again, we apologise for the trouble caused, and we appreciate your patience.

Kind regards,
The Verimark Team