Unresolved Refund Issue: Disappointing Experience with Verimark Mossel Bay

I purchased a Spin Supreme mop from Verimark Mossel Bay on September 23, 2023. Unfortunately, upon arriving home, we were dissatisfied with the product and decided to return it on September 27, 2023. Although the initial purchase was made with my wife's debit card, we were advised that a refund could not be processed to a debit card. Consequently, I used my credit card for the refund. Regrettably, the funds have not been credited to my account, and despite my efforts, I have not received the refund. It has now been over two months, and there has been no sense of urgency from the company in addressing this matter. I am greatly disappointed by this experience and will make a conscious effort to avoid dealing with them in the future.