SD
Sharde D
1 reviews | Active since Dec 2020
26 Dec 2020, 11:30
Unhappy client
We bought my daughter a Iplay doll for Christmas but then someone else bought her one aswell. Now she is sitting with two dolls. I went to the store where I bought it and asked for a refund because what must my daughter do with two of the same dolls. Just to tell me they cant. I dont want anything else in the store as she is a girl and all the otjer toys there are not what she wants. All I want is just my money back the box is still sealed not damaged or anything. But it is too much to ask. I will never ever buy anything from Verimark ever again. This was the last as the service is pathetic.
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Verimark's replyOfficial
28 Dec 2020, 08:35Good Sharde
Thank you for contacting Verimark. We apologies for any inconvenience caused.
We follow the consumer protection act very closely regarding our products.
Please see below regarding our toys policy.
Toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
No Refunds will be given on toys.
Exchanges are only allowed if:
1. The item is returned in its original condition, with all parts and the original packaging – accompanied by the original proof of purchase.
2. There is no visible damage to the item.
3. If the item is believed to have a manufacturing defect when assessed by a Verimark representative.
Verimark will not be held liable if the toy has been damaged during use and is under no obligation to exchange the product. Exchanges are at VERIMARK discretion.
When purchasing children's goods and toys you must ensure that these goods and toys are used for the age group as described on the packaging, for purpose for which they were designed and with parental supervision. We will not be liable for any damages suffered by you or any other person caused by the misuse and/or abuse of the children's goods and toys bought from Verimark. All liability for such damages shall remain with the supplier of the children's goods and toys.
Kind regards
Verimark team
Verimark's reply28 Dec 2020, 08:35
Official
Good Sharde
Thank you for contacting Verimark. We apologies for any inconvenience caused.
We follow the consumer protection act very closely regarding our products.
Please see below regarding our toys policy.
Toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
No Refunds will be given on toys.
Exchanges are only allowed if:
1. The item is returned in its original condition, with all parts and the original packaging – accompanied by the original proof of purchase.
2. There is no visible damage to the item.
3. If the item is believed to have a manufacturing defect when assessed by a Verimark representative.
Verimark will not be held liable if the toy has been damaged during use and is under no obligation to exchange the product. Exchanges are at VERIMARK discretion.
When purchasing children's goods and toys you must ensure that these goods and toys are used for the age group as described on the packaging, for purpose for which they were designed and with parental supervision. We will not be liable for any damages suffered by you or any other person caused by the misuse and/or abuse of the children's goods and toys bought from Verimark. All liability for such damages shall remain with the supplier of the children's goods and toys.
Kind regards
Verimark team