1 reviews | Active since May 2016
unfair and bad service
<p> i bought a genisis hausemeister vacuume cleaner and carpet washer dec 2014 by verimark in game in kolonade montana pretoria for</p> <p>R 6000 the sales person said to my husband it has a three year garantee on the motor so if any thing goes wrong with the motor they will fix it in the three years i have only used the machine 3 times the othere day when i wanted to use the machine it made a loud noise and it had a burning smel by the motor so i phoned the verimark head office i spoke to a lady and i told her that the machine had a loud noise so she said is there a burning smel by the motor so i said yes so she asked me what area im in so i said and she said take it to montana verimark direct that is where they fix the machines so i thought okay it looks like its a comon problem because she knew exactly what was wrong so late that afternoon itook it to verimark direct in montana pretoria and a nathaniel helped me book it in early next morning he calls me and says your motor is rusted verimark is not going to pay for it . i must pay for it but it has a 3 year garantee on the motor so i go into the store to speak with the manager and she just walks out so nathaniel says to me you can call head office but they will still no help you so i asked him to whom i must speak to so that i can sort it out he said i must speak to bertus van rooyen but im waisting my time they are not going to fix it so i asked him for his direct line and he said i cant call him i must email him so i did and he made as if he was going to help me and after a while he said sorry a assesment was done it is your fault the the motor is rusted you put to much water in and you put to mush soap in and you used the wrong accessories and you left it overnight with water . i only use the verimark carpet shampoo you cant overfill it because its bucket only takes a certain amount of water i have never used the vacume cleaners accessories because ive never vacumed only the carpet washer to wash a carpet and one couch the vacume cleaner gets stored in a cupbord to i will never put it into a cupbord with water in it so he said its still your fault but i will give you R300 of the price you have to pay to fix your machine why do they give you a three year garantee and then have excuses when they have to fix the stuff that is bad service and i feel they should fix it because it has a garantee i didnt brake the machine water went by its motor the machine works with water so if water went into the motor its because its not build right is there any one who can asist me on this issue</p> <p>lorraine</p>
Dear Lorraine
Thank you once again for brining this under our attention.
Verimark strictly aligns itself with the regulations set out in the Consumer Protection Act (CPA) to ensure our customers are protected at all times. According to the CPA a supplier must guarantee a product to be free from manufacturing or material defect for a period of six months. If there is a defect present within this first six month, the supplier must offer the customer a repair, refund or an exchange. If the supplier guarantees the product for a period exceeding the six month period prescribed by the CPA, the supplier can choose to repair or exchange the product under this extended guarantee
As per our previous e-mail we have done an assessment and there is no defect on the unit.
The motor comes with a 3 year guarantee to be free of any manufacture defects and unfortunately does not cover this type of damage. As per our assessment it showed there is no manufacture defect present.
As a gesture of good faith we will pay the service charge for the labour of R300.00 the motor will unfortunately be for your account.
Please accept our sincere apologies for any inconvenience caused.
Should you have and query’s please call us directly on ***.
Kind regards
The Verimark Team
Dear Lorraine
Thank you once again for brining this under our attention.
Verimark strictly aligns itself with the regulations set out in the Consumer Protection Act (CPA) to ensure our customers are protected at all times. According to the CPA a supplier must guarantee a product to be free from manufacturing or material defect for a period of six months. If there is a defect present within this first six month, the supplier must offer the customer a repair, refund or an exchange. If the supplier guarantees the product for a period exceeding the six month period prescribed by the CPA, the supplier can choose to repair or exchange the product under this extended guarantee
As per our previous e-mail we have done an assessment and there is no defect on the unit.
The motor comes with a 3 year guarantee to be free of any manufacture defects and unfortunately does not cover this type of damage. As per our assessment it showed there is no manufacture defect present.
As a gesture of good faith we will pay the service charge for the labour of R300.00 the motor will unfortunately be for your account.
Please accept our sincere apologies for any inconvenience caused.
Should you have and query’s please call us directly on ***.
Kind regards
The Verimark Team
Bertus this is un acceptable when i spoke to one of the ladies at your head office she already knew what was wrong and told me where to go so it seems to me you lie to sell your product you dont live up to your garantee you do not protect your customers you only protect your self go and look how many people are complaining about your products and the bad customer service you supply
Bertus this is un acceptable when i spoke to one of the ladies at your head office she already knew what was wrong and told me where to go so it seems to me you lie to sell your product you dont live up to your garantee you do not protect your customers you only protect your self go and look how many people are complaining about your products and the bad customer service you supply
Dear Loraine
Thank you for your replay.
If there was a manufacturers defect on the unit, we would have gladly repaired it under the guarantee.
As per our discussion, we have tested the unit through all cycles and no water was found in the motor during the testing phase. Should you wish for us to demonstrate this to you I can arrange this with Kolonnade. The assessment from Kolonnade came back with no defect present thus we can unfortunately not repair the unit under guarantee. However we are willing to assist by waiving the labor charge as per our previous discussions.
Kind regards
The Verimark Team
Dear Loraine
Thank you for your replay.
If there was a manufacturers defect on the unit, we would have gladly repaired it under the guarantee.
As per our discussion, we have tested the unit through all cycles and no water was found in the motor during the testing phase. Should you wish for us to demonstrate this to you I can arrange this with Kolonnade. The assessment from Kolonnade came back with no defect present thus we can unfortunately not repair the unit under guarantee. However we are willing to assist by waiving the labor charge as per our previous discussions.
Kind regards
The Verimark Team