********* Repairer

<p>I noticed that my genesys hydrovac isnt working as it was. Please note that this is a spare vacuum that is used maybe once a month on two carpets in a rental house! I took it into the Clearwater store and was assisted by Nosicelo who always assists me. She asked if I had checked the filter as it could be blocked. She removed it in front of me and it was NOT blocked. She advised to book it in anyway. I then get an sms stating that repair is R544.00-no explaination as to what needs to be repaired and what the cause of failure is. I sms'd back and asked for cause of failure and Dan Waldeck said it was blocked filter. I struggled to understand this as Nosicelo showed me the filter and it clearly was not blocked. I asked for a picture and the one sent is dirty - that is definately not my filter! Please investigate and also if it is a blocked filter that needs to be replaced at R544.00. I am shocked that a repairer would go to such a length to rip people off! I have instructed Dan not to proceed with repairs and told him that I am reporting it to headofffice. I await feedback in this regard urgently.</p>