MM
Mpolokeng M
1 reviews | Active since Sept 2012
23 Aug 2020, 13:09
Unacceptable Service with Genesis Steam Iron
Good Day,
My Genesis Steam Iron releases smoke when its plugged and I took it in for service at Verimark because its still under guarantee. However I have been told its ready and fixed twice and its still not working properly. on both occasions, when switched on it releases smoke on the side as if its burning wires.
It has been 6-8 weeks since this back and forth started and this is unacceptable. I have always bought from Verimark and this is the worst service i've received from them by far.
Helpful (0)
Replies (7)0
Replies (7)
Verimark's replyOfficial
24 Aug 2020, 10:45Dear Mpolokeng
Thank you for taking the time to raise your concern
Our sincere apologies for the inconvenience caused in this regard.
This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.
Kind Regards
Verimark team
Thank you for taking the time to raise your concern
Our sincere apologies for the inconvenience caused in this regard.
This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.
Kind Regards
Verimark team
Verimark's reply24 Aug 2020, 10:45
Official
Dear Mpolokeng
Thank you for taking the time to raise your concern
Our sincere apologies for the inconvenience caused in this regard.
This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.
Kind Regards
Verimark team
Thank you for taking the time to raise your concern
Our sincere apologies for the inconvenience caused in this regard.
This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.
Kind Regards
Verimark team
Verimark's replyOfficial
24 Aug 2020, 13:32Dear Valued Mpolokeng
Thank you for informing us of your disappointing experience with the recent purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. Please provide the following details:Which retail store you took your genesis iron for repairs
Can you supply us with the two repair number please
What date did you took your genesis iron for repairs Await your response herein in order to assist you accordingly Kind Regards
Verimark team
Thank you for informing us of your disappointing experience with the recent purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. Please provide the following details:Which retail store you took your genesis iron for repairs
Can you supply us with the two repair number please
What date did you took your genesis iron for repairs Await your response herein in order to assist you accordingly Kind Regards
Verimark team
Verimark's reply24 Aug 2020, 13:32
Official
Dear Valued Mpolokeng
Thank you for informing us of your disappointing experience with the recent purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. Please provide the following details:Which retail store you took your genesis iron for repairs
Can you supply us with the two repair number please
What date did you took your genesis iron for repairs Await your response herein in order to assist you accordingly Kind Regards
Verimark team
Thank you for informing us of your disappointing experience with the recent purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. Please provide the following details:Which retail store you took your genesis iron for repairs
Can you supply us with the two repair number please
What date did you took your genesis iron for repairs Await your response herein in order to assist you accordingly Kind Regards
Verimark team
MM
Mpolokeng M's updateReviewer Update
01 Sept 2020, 12:24Good day,
Kindly see below Repair Number, i called the store to obtain the second repair number and they couldn't assist me:
Repaire Number: 78269
Date: 27/07/20
Kind Regards
Kindly see below Repair Number, i called the store to obtain the second repair number and they couldn't assist me:
Repaire Number: 78269
Date: 27/07/20
Kind Regards
MM
Mpolokeng M's update01 Sept 2020, 12:24
Reviewer Update
Good day,
Kindly see below Repair Number, i called the store to obtain the second repair number and they couldn't assist me:
Repaire Number: 78269
Date: 27/07/20
Kind Regards
Kindly see below Repair Number, i called the store to obtain the second repair number and they couldn't assist me:
Repaire Number: 78269
Date: 27/07/20
Kind Regards
MM
Mpolokeng M's updateReviewer Update
01 Sept 2020, 12:29The store just came back to me with the second repair number:
Repair Number: 78302
Repair Number: 78302
MM
Mpolokeng M's update01 Sept 2020, 12:29
Reviewer Update
The store just came back to me with the second repair number:
Repair Number: 78302
Repair Number: 78302
Verimark's replyOfficial
01 Sept 2020, 13:51Dear Mpolokeng
In order to expedite the process without causing any further frustration,Could you kindly take these units into the store , Rachel from our Demo will need to assess the unit in the store while you are there , then she will give us a call in the customer services to tell us of her findings then we will escalate the matter to the relevant department manager to authorize an exchange
kindly advice when you will be going to the store in order for us to make arrangements
Further to this, could you please advise whether you perhaps still have the proof of purchase available which will validate your guarantee?
Kind regards
Verimark team
In order to expedite the process without causing any further frustration,Could you kindly take these units into the store , Rachel from our Demo will need to assess the unit in the store while you are there , then she will give us a call in the customer services to tell us of her findings then we will escalate the matter to the relevant department manager to authorize an exchange
kindly advice when you will be going to the store in order for us to make arrangements
Further to this, could you please advise whether you perhaps still have the proof of purchase available which will validate your guarantee?
Kind regards
Verimark team
Verimark's reply01 Sept 2020, 13:51
Official
Dear Mpolokeng
In order to expedite the process without causing any further frustration,Could you kindly take these units into the store , Rachel from our Demo will need to assess the unit in the store while you are there , then she will give us a call in the customer services to tell us of her findings then we will escalate the matter to the relevant department manager to authorize an exchange
kindly advice when you will be going to the store in order for us to make arrangements
Further to this, could you please advise whether you perhaps still have the proof of purchase available which will validate your guarantee?
Kind regards
Verimark team
In order to expedite the process without causing any further frustration,Could you kindly take these units into the store , Rachel from our Demo will need to assess the unit in the store while you are there , then she will give us a call in the customer services to tell us of her findings then we will escalate the matter to the relevant department manager to authorize an exchange
kindly advice when you will be going to the store in order for us to make arrangements
Further to this, could you please advise whether you perhaps still have the proof of purchase available which will validate your guarantee?
Kind regards
Verimark team
MM
Mpolokeng M's updateReviewer Update
01 Sept 2020, 15:48Hi,
This would be the 3rd trip from Pretoria - Centurion to Verimark, the same place that couldn't repair my Iron. Everytime i waste my petrol going to the store. Isn't there any other way that you can assist?
Kind Regards
This would be the 3rd trip from Pretoria - Centurion to Verimark, the same place that couldn't repair my Iron. Everytime i waste my petrol going to the store. Isn't there any other way that you can assist?
Kind Regards
MM
Mpolokeng M's update01 Sept 2020, 15:48
Reviewer Update
Hi,
This would be the 3rd trip from Pretoria - Centurion to Verimark, the same place that couldn't repair my Iron. Everytime i waste my petrol going to the store. Isn't there any other way that you can assist?
Kind Regards
This would be the 3rd trip from Pretoria - Centurion to Verimark, the same place that couldn't repair my Iron. Everytime i waste my petrol going to the store. Isn't there any other way that you can assist?
Kind Regards
Verimark's replyOfficial
01 Sept 2020, 16:16We have the Verimark Direct store in Centurion Mall , kindly advise if you want us to make arrangements with our store
Verimark's reply01 Sept 2020, 16:16
Official
We have the Verimark Direct store in Centurion Mall , kindly advise if you want us to make arrangements with our store