Two Years .... Still no Genesis Iron to use

I purchased a Genesis iron from a Game Store at the end of 2018. When I decided to use the iron it worked for 5 minutes only. I took it back to the store in 2019 and when I picked it up after the repair I did not use it as I had to purchase another iron to use during the many months that they took to repair my iron. When I finally took the iron out to use I noticed that this supposed brand new iron was not working at all. I had to wait to take it back to the store as we were in lockdown due to the corona virus pandemic. When I took the iron back I was told that the guarantee was over and any repair I would have to pay for. I argued as the iron was still brand new which could be seen. Unfortunately the salesman could not assist in anyway as only verimark headoffice could answer my questions. Many weeks later the lady from verimark headoffice calls and says I need to pay about R250 for the repair. I was not happy and explained that the initial repair was not carried out correctly and after many calls we agreed that I pay R48 for a part inside the iron and the labour was waivered. I agreed. I returned to the store as nobody informed me that my iron was ready. The very rude salesman insists that he called me. I pick up my iron which is in bubblewrap and not a box. I returned home and 2 days later I unwrap this iron only to see that this is an old iron. The writing on the iron is totally faded. The cord is old n worn out. I return to the store the next week. The very unhelpful salesman asks me if I have a picture of my original iron. He also asks for the original packaging. I am now totally ****ed off. It's 2 years and I have never had the pleasure of using this iron ... and it is now lost.. apparently by verimarks headoffice. The salesman says they don't work with serial numbers. How does one handle such a situation??? I do know that I would never have faith in Verimark or its productds ever again.