MT
MsOlga T
1 reviews | Active since Sept 2017
13 Jul 2020, 12:45
TWISTER NOT PULLING ITS WEIGHT!
I have been a loyal buyer of the Twister since I first saw it a few years ago - even bought a few for friends and family as gifts! A few months ago I bought the new Twister with the pull mechanism and to my disappointment when I recently tried to use it, the pull mechanism just stopped working. It stretched out and doesn't pull back in anymore! I don't have the receipt anymore because of the confidence I had in the product. Now I'm stuck with a fairly new item that doesn't work!
Helpful (0)
Replies (4)0
Replies (4)
Verimark's replyOfficial
13 Jul 2020, 14:33Dear MsOlga T
Thank you for informing us of your disappointing experience with a recent purchase of our Twister Pull Chopper , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark's reply13 Jul 2020, 14:33
Official
Dear MsOlga T
Thank you for informing us of your disappointing experience with a recent purchase of our Twister Pull Chopper , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
MT
MsOlga T's updateReviewer Update
20 Aug 2020, 12:41To whom it may concern,
I received a call from the Verimark office after taking the device to the store. The lady said that I will be required to make a payment for the device. I don't understand this. Can someone please contact me to inform me why this is the case and when I can collect it as it has been over 2 weeks already since it was sent for repairs.
I look forward to hearing from you
I received a call from the Verimark office after taking the device to the store. The lady said that I will be required to make a payment for the device. I don't understand this. Can someone please contact me to inform me why this is the case and when I can collect it as it has been over 2 weeks already since it was sent for repairs.
I look forward to hearing from you
MT
MsOlga T's update20 Aug 2020, 12:41
Reviewer Update
To whom it may concern,
I received a call from the Verimark office after taking the device to the store. The lady said that I will be required to make a payment for the device. I don't understand this. Can someone please contact me to inform me why this is the case and when I can collect it as it has been over 2 weeks already since it was sent for repairs.
I look forward to hearing from you
I received a call from the Verimark office after taking the device to the store. The lady said that I will be required to make a payment for the device. I don't understand this. Can someone please contact me to inform me why this is the case and when I can collect it as it has been over 2 weeks already since it was sent for repairs.
I look forward to hearing from you
Verimark's replyOfficial
20 Aug 2020, 13:09Dear Valued Customer
Thank you for your message
Kindly note thar by law all repairs take upto 21 days
Can you kindly provide us with the below
Where did you hand in your unit
What is the reference/repair number
Kindly provide us with the above in order for us to assist you accordingly
If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on ***.
Kind regards,Verimark Team
Thank you for your message
Kindly note thar by law all repairs take upto 21 days
Can you kindly provide us with the below
Where did you hand in your unit
What is the reference/repair number
Kindly provide us with the above in order for us to assist you accordingly
If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on ***.
Kind regards,Verimark Team
Verimark's reply20 Aug 2020, 13:09
Official
Dear Valued Customer
Thank you for your message
Kindly note thar by law all repairs take upto 21 days
Can you kindly provide us with the below
Where did you hand in your unit
What is the reference/repair number
Kindly provide us with the above in order for us to assist you accordingly
If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on ***.
Kind regards,Verimark Team
Thank you for your message
Kindly note thar by law all repairs take upto 21 days
Can you kindly provide us with the below
Where did you hand in your unit
What is the reference/repair number
Kindly provide us with the above in order for us to assist you accordingly
If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on ***.
Kind regards,Verimark Team
MT
MsOlga T's updateReviewer Update
09 Sept 2020, 14:02Good afternoon,
I was finally able to collect and pay for the unit that was being repaired. To my utter dismay when I got home, I realised that the top piece which was repaired, does not fit in with the bottom piece which I was told to keep with me!!!
Now my problem is do I take back the whole thing and will it take another 21 days to sort out the problem? Why did they only take the one piece when they needed to have both pieces to make sure they they are fitted?
I would really appreciate a quick response as I feel that this was very unprofessional!
I was finally able to collect and pay for the unit that was being repaired. To my utter dismay when I got home, I realised that the top piece which was repaired, does not fit in with the bottom piece which I was told to keep with me!!!
Now my problem is do I take back the whole thing and will it take another 21 days to sort out the problem? Why did they only take the one piece when they needed to have both pieces to make sure they they are fitted?
I would really appreciate a quick response as I feel that this was very unprofessional!
MT
MsOlga T's update09 Sept 2020, 14:02
Reviewer Update
Good afternoon,
I was finally able to collect and pay for the unit that was being repaired. To my utter dismay when I got home, I realised that the top piece which was repaired, does not fit in with the bottom piece which I was told to keep with me!!!
Now my problem is do I take back the whole thing and will it take another 21 days to sort out the problem? Why did they only take the one piece when they needed to have both pieces to make sure they they are fitted?
I would really appreciate a quick response as I feel that this was very unprofessional!
I was finally able to collect and pay for the unit that was being repaired. To my utter dismay when I got home, I realised that the top piece which was repaired, does not fit in with the bottom piece which I was told to keep with me!!!
Now my problem is do I take back the whole thing and will it take another 21 days to sort out the problem? Why did they only take the one piece when they needed to have both pieces to make sure they they are fitted?
I would really appreciate a quick response as I feel that this was very unprofessional!