TWISTA ELECTRA NOT WORKING

I have bought a Twista Electra from Pick n Pay about 2 years ago. I have hardly used it when the blades stopped working.

I took it back to Pick n Pay more than a year ago who then sent it in for repairs.

After about two weeks, they phoned me to collect. I asked the lady at Pick n Pay if it has been tested with with some food in the bowl, seeing that the blades did work if there was no food in it. She did not know.

When I got home after fetching it, it was not working.

I then took it to Verimark Clearwater. The assistant tested it and found it not working. He said that he would send it back again.

When I enquired after a while, I was given a number for Patricia at head office. She told me that they would fetch it at Verimark Clearwater again to have it tested.

It was sent back to Clearwater again after some time, but when we went there and tested it, IT STILL WAS NOT WORKING. We then also took a Twista from the shelve to test it. It was in a brand new box, but when we tested it by putting some food in it, it also did not work. The assistant then told us that it was a demo model, but it was in a brand new box.

I phone Patricia again and was told that, because it has been such a long time ago that it was bought, I must take it back to Pick n Pay and see if they would replace it for me.

I feel that I have been driving up and down to many times and do not think it is my duty to go to Clearwater and then to Pick n Pay again. I have since the lockdown started, been trying to get hold of Patricia again, but no success. She does not answer my calls or my e-mails.