Treat your customers well

I had ordered spare parts for my orbitrek Elite via your call centre and was informed that as soon as it arrives at pavilion I will be informed. A week later called the call centre Patricia was unable to take my call so another consultant took my msg plus I emailed her to which there was no reply. I called her again on Friday 21/09. Apparently it was delivered to pav on Wed 19/09. Pav branch a black consultant confirmed they would call me when it arrives and they didn't. I called pav today spoke to a very rude Lauren who cut my call the first time. Second time I called explained that I would be coming to collect and she inturn gave me attitude telling me that they didn't do anything wrong by not calling me. She didn't even hear my side as I was told by their branch a call would be given. I told her she doesn't have a right to speak to a customer in that tone. No apology was given as she said "I said whatever I had to say" is this hoe your customers are treated? Your customer service is extremely deplorable.