Tobi Platinum( Repairs)

I bought a Tobi Platinum steamer a few years back and hardly even used it…. So all of a sudden it just stopped working, I then took it to your repair center in Centurion Mall. A few days later, I received a call that they don’t have the parts for the steamer to fix it. So what is suppose to happen to a R2000 purchase that was used not more than 10 times? Or is this a plan by Verimark for consumers to buy new machines? I am quite upset about this….