third time lucky or will it be 6 in 1

 Dear Beverly  I would like to apologize most sincerely for the problems you experienced to get your Shogun 6 in 1 can opener repaired   . Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority, and it is important to know when a purchase has fallen short of our high standards. We pride ourselves on the after sales service we offer and are disappointed that you as a valued customer was not treated with the utmost courtesy during your visit to the shop. Please be assured that corrective steps will be taken to ensure that it does not happen in the future. This matter has been escalated to management and we were advise that you can go to the store anytime convenient   for you to collect your replacement unit We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers.  The  store  will  contact your  husband  to make arraangements 
 You are welcome to contact me directly as I always assure you of my best attention. Kind regards Patricia