1 reviews | Active since May 2018
The vacuum cleaner that really sucks
The vacuum cleaner that really suck - no pun intended And so my story of the genesis cordless vacuum cleaner.... I love the fact that it’s light, does now hurt my back, does not require bending to plug unplug as I move room to room and it really sucks up dust. ... that is when it works. Within 6 months of purchase my machine would stop after 3 mins, the. Every 1-2 mins required restarting. I returned it under guarantee. Yay! It was replaced. Machine no 2 within 6 months - still under guarantee from the initial purchase although this is now a 6 month old machine does exactly the same thing. I return it. There is some mix up with customers and I am to,d my machine is ready to be collected, meanwhile it was someone else’s. Realising their error in phoning me ( and not the other customer) I am given a replacement machine, yay., no 3 within 1 year! I love it. I buy spare filters - lots of them and my house is clean. Can you believe this but within 6 months the same problem is occurring, before I have finished vacuuming the first room ( tiled not carpets) the machine is turning itself off? This is ridiculous. I only vacuum once a week, have no pet hairs, clean it after every use, replace the filters monthly, what more could I do? I am devastated. This machine is only 6 months of running as were the previous 2! Not a product I would recommend to anyone ever. Problem is that I don’t know what to use that will not be money down the drain .
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Vacuum cleaner, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went through to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information to hesitate to contact us directly.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Vacuum cleaner, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went through to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information to hesitate to contact us directly.
Kind regards
Verimark team