The doll with electronic features

I bought the iPlay Baby Dolly on the 24th May 2018. The doll suddenly has a defect in that the eyes move but it does not make all the other noises and movements. I went into the store to report it and was advised to call the contact centre. Called the contact centre and spoke to a rude lady called Ceicilia who advised that there was nothing they can do as I had to have been advised that with toys they cannot repair or replace them after a certain time. I was advised to keep the slip for a year at Alberton City Mall and when I read the CPA online it advised of the following:

What can I do if the goods are defective? 1. If your goods turn out to be defective within the first 6 months after you received them from us, we will repair them, replace them or give you a refund, provided that it is a material defect, and that the defect did not develop as a result of abuse, fair wear and tear, or through not following our or the manufacturer’s instructions.

2.If your goods show a defect after the initial 6 month period, but still within the manufacturer’s warranty period, Verimark will send the goods to the manufacturer for repair and the manufacturer will decide whether you have a valid claim and if so, whether they will repair or replace.

3.If the goods become defective once the manufacturer’s warranty has expired, we can arrange with the manufacturer or its agent to repair them. No repairs will be done without you approving a quotation first.

Now we all know that Verimark makes electronic toys and they are very expensive, therefore I need some one to be in contact with me as I need a constructive way forward. This doll is expensive and I cannot be dismissed by being told about " The nature of the toy," very unhappy about this.