1 reviews | Active since May 2015

28 Nov 2024, 22:32

Terrible Verimark La Lucia service

<div>I am absolutely appalled by the shocking level of customer service I’ve received from the sales reps, and the entire Verimark store in La Lucia. I’ve been left with no support, no communication, and no accountability. +++++ promised to follow up and resolve my issue, but not once did I receive any updates or even an acknowledgment. It’s beyond frustrating to deal with a store that completely disregards its customers. I’ve been in the store 3 times now with no feedback. This is not the level of service I expect, and frankly, it’s unacceptable. I will never be returning, and I highly advise others to avoid this location at all costs! This was on the backend of a demo vacuum that I purchased and 6 months haven’t even passed yet. This is been over 2 months with no feedback now.</div>

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Replies (1)
Verimark
Verimark's reply29 Nov 2024, 07:49
Official
Dear Leeshen,Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused. To assist you further, could you please provide us with the repair or reference number related to your purchase? This will help us investigate the matter promptly.We will ensure to get back to you with feedback as soon as possible.Kind regards,
The Verimark team