Terrible service, no surprise!

Item: Verimark
Rating: 1
Author: Riaan F

Just spoke to an Anthony guy at Tygervalley and again, LIVID! Bought my Hausmeister in April of 2019 and took it back again in June 2019 because the pump broke. Now when I phoned to exchange again, I was told that 'he' does not do it like that! I can NOT be without a vacuum due to terrible allergies, that is why I bought the Hausmeister. this is my 12th vacuum in my lifetime, bought at Verimark. My slip says I have until 26 June 2020, HOWEVER, with the Lock Down, how was I suppose to get it exchanged? I want this resolved TODAY, this is the last time I will EVER support you. To think of all the money I have spent at Verimark! The R1900 steam mop from Genesis and a lot more than that. Honestly???

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Replies (2)

Riaan F's updateReviewer Update

03 Jun 2020, 10:43

I would like to compliment Alta at Verimark Canal walk for her excellent service. After Tygervalley was unwilling to assist, I spoke to Alta regarding my problem. She contacted head office and phoned me back within 10 minutes stating that I can bring in my machine and she will exchange it for a new one. This is what I call service!

Riaan F's update03 Jun 2020, 10:43

Reviewer Update

Verimark's replyOfficial

09 Jun 2020, 07:54

Dear Riaan

Thank you for taking the time to share your positive experience on Hello Peter

Verimark prides itself in offering quality products together with excellent customer service

Thank you for your support.

Should you require any further assistance please do not hesitate to contact us directly on ***and one of our friendly customer care consultant will assist you.

Kind regards

Verimark team

Verimark's reply09 Jun 2020, 07:54

Official