KV
Karunan V
1 reviews | Active since Dec 2019
11 Jan 2021, 14:56
Terrible service at Verimark Game gateway
Terrible service at gateway Game Verimark. I never was ever treated so badly before a black salesman who didn't have hes name tag treated me very badly for something that wasn't my fault, i purchased a genesis cyclovac yesterday and when i got home i unboxed the product and then noticed that pipe was missing and it looked like the product was used i was very disappointed because i just moved in my new home and needed to clean up, and then i went back to game Verimark at gateway to return the product the salesman who came was very rude accusing me for the product problems he said that i used it etc and he can take it to court at this moment im shocked the way hes treating me front of other customers it was very rude and im a lady its not right how that salesman spoke to me and whats worse when i got the game manager to tell about this issue hes agreeing with the Verimark guy i refused to leave with that damaged product then the manager from verimark said give me my refund then the sales guy was furious he said something in Zulu which is not right and he went away. I'm very disappointed in service that I got in Verimark at game in gateway and ill never ever shop there again the workers are too rude and unprofessional.
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Replies (2)
Verimark's replyOfficial
11 Jan 2021, 16:05Verimark's reply11 Jan 2021, 16:05
Official
Verimark's replyOfficial
12 Jan 2021, 15:39Dear Karunan
Thank you for informing us of your disappointing experience with our bad customer service Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a service has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers.Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required.· This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase dateo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer has the option of Repair, Exchange or Refund.o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.· Outside the first 6 months from purchase date but within the guarantee periodo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer only has the option of Repair.o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently
If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on ***.Kind RegardsVerimark team
Thank you for informing us of your disappointing experience with our bad customer service Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a service has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers.Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required.· This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase dateo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer has the option of Repair, Exchange or Refund.o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.· Outside the first 6 months from purchase date but within the guarantee periodo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer only has the option of Repair.o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently
If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on ***.Kind RegardsVerimark team
Verimark's reply12 Jan 2021, 15:39
Official
Dear Karunan
Thank you for informing us of your disappointing experience with our bad customer service Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a service has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers.Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required.· This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase dateo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer has the option of Repair, Exchange or Refund.o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.· Outside the first 6 months from purchase date but within the guarantee periodo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer only has the option of Repair.o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently
If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on ***.Kind RegardsVerimark team
Thank you for informing us of your disappointing experience with our bad customer service Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a service has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers.Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required.· This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase dateo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer has the option of Repair, Exchange or Refund.o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.· Outside the first 6 months from purchase date but within the guarantee periodo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer only has the option of Repair.o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently
If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on ***.Kind RegardsVerimark team