Terrible service

I cannot even begin to explain my frustration with Verimark. I purchased Hollywood Nails online end of March. The product was not working at all. I then contacted the customer contact centre whereby a lady advised me to take the product to any Verimark store for a refund. I went to the Glen to complain and ask for my refund. The lady assisting (Roselene) advisied she needs to send the product to the head office as I did not purchase it from them (not what I was told). No one contacted me thereafter. I had to call them again with no positive outcome. I contacted them numerous times (which IS NOT the procedure. I as the customer should not be continuously running after a company who keeps promising to get back to me. I contacted them again the past week after physically going to the Glen branch again. Its been months now and I have not gotten any outcome. This is really frustrating. I cannot keep running after these people. Someone needs to look into this!!!