Terrible management of service.

I have a genesis vacuum still under warranty. I had honestly only used it about 6 times before I realized the switch was broken. It was my own fault for not taking it in earlier but it was still sent in under warranty.

About a month later an "attempt" was made to contact me about the quote for the repair. I was left one voicemail and that was it, no email or anything in writing to verify the quote. Once I got the voicemail, I tried to call the contact centre 3 times but it didn't even ring. After this, I tried to phone my local branch 18 times over a few days but still no answer.

A week later I was notified that my machine was back with no repairs carried out because they "could not get hold of me."

I emailed someone that deals with repairs asking for a solution and asking for the machine to be taken back, a quote given in writing but all I got was a blunt response saying stating the obvious problem with no solution.

I can't even get my machine repaired else where because everyone I have contacted says they struggle to get verimark parts.

Now I am just stuck with a vacuum that I can't get the brand, or anyone else to help me with. Overall a very very poor experience.